Rainbow service failure

Resolved

Partial outage

Started over 1 year agoApril 12, 2025Lasted 40 minutesApril 12, 20254:32:005:12:00 AMUTC

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

[APAC] Rainbow Hub Voice Services

[APAC] Rainbow Conferencing

[APAC] Rainbow Media Relays

Updates

Resolved
April 12, 2025 at 5:12:00 AMUTC
Resolved
April 12, 2025 at 5:12:00 AMUTC
This incident has been resolved.
Monitoring
April 12, 2025 at 4:37:00 AMUTC
Monitoring
April 12, 2025 at 4:37:00 AMUTC
The system is now stable, we are monitoring it for potential residual issues. Some Rainbow usages may be slower than usual.
Investigating
April 12, 2025 at 4:32:00 AMUTC
Investigating
April 12, 2025 at 4:32:00 AMUTC
Due to a network failure, some users may have been disconnected from rainbow and experience difficulties to reconnect or use rainbow services during 5 minutes.

Rainbow - Rainbow service failure – Incident details