LATAM intermittent issue with Telephony

Resolved

Degraded performance

Started about 2 months agoLasted about 3 hours

Affected

Caribbean & Latin America (CALA)

[CALA] Rainbow Hub Voices Services

Updates

Resolved
May 13, 2025 at 5:47:44 PM
Resolved
May 13, 2025 at 5:47:44 PM
This incident has been resolved.
Update
May 13, 2025 at 5:30:00 PM
Update
May 13, 2025 at 5:30:00 PM
System recovered softphony service
Monitoring
May 13, 2025 at 5:17:18 PM
Monitoring
May 13, 2025 at 5:17:18 PM
According to our monitoring tools, the system recovered most of the nominal telephony trafic. We are still anylizing remaing sofphony issues
Identified
May 13, 2025 at 3:13:30 PM
Identified
May 13, 2025 at 3:13:30 PM
Identified and working on a fix
Update
May 13, 2025 at 2:59:48 PM
Update
May 13, 2025 at 2:59:48 PM
We are currently investigating this incident.
Investigating
May 13, 2025 at 2:44:34 PM
Investigating
May 13, 2025 at 2:44:34 PM
We are currently investigating this incident.

Rainbow - LATAM intermittent issue with Telephony – Incident details