intermittent issue with telephony sevices affecting a few pbx's and intermittent api errors

Resolved

Degraded performance

Started 11 months agoOctober 01, 2025Lasted about 2 hoursOctober 01, 20255:05:007:30:00 AMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
October 01, 2025 at 7:30:00 AMUTC
Resolved
October 01, 2025 at 7:30:00 AMUTC
This incident has been resolved.
Monitoring
October 01, 2025 at 5:05:00 AMUTC
Monitoring
October 01, 2025 at 5:05:00 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
October 01, 2025 at 5:05:00 AMUTC
Identified
October 01, 2025 at 5:05:00 AMUTC
We are continuing to work on a fix for this incident.

Rainbow - intermittent issue with telephony sevices affecting a few pbx's and intermittent api errors – Incident details