Intermittent issue with deskphone calls for some customers

Resolved

Degraded performance

Started 11 months agoOctober 01, 2025Lasted about 1 hourOctober 01, 202511:46:00 AM12:43:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
October 01, 2025 at 12:43:00 PMUTC
Resolved
October 01, 2025 at 12:43:00 PMUTC
This incident has been resolved.
Monitoring
October 01, 2025 at 12:35:00 PMUTC
Monitoring
October 01, 2025 at 12:35:00 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
October 01, 2025 at 12:00:00 PMUTC
Identified
October 01, 2025 at 12:00:00 PMUTC
We are continuing to work on a fix for this incident.
Investigating
October 01, 2025 at 11:46:00 AMUTC
Investigating
October 01, 2025 at 11:46:00 AMUTC
We are currently investigating this incident.

Rainbow - Intermittent issue with deskphone calls for some customers – Incident details