Rainbow - [WW] Maintenance on load balancer haproxy-externals – Maintenance details

Experiencing partially degraded performance

[WW] Maintenance on load balancer haproxy-externals

Completed
Scheduled for October 20, 2025 at 5:00:00 AM – 7:00:00 AM

Affects

Global (WW)

Under maintenance from 5:00 AM to 7:00 AM

[WW] Rainbow Hybrid PBX Telephony

Under maintenance from 5:00 AM to 7:00 AM

Updates
  • Completed
    October 20, 2025 at 7:00:00 AM
    Completed
    October 20, 2025 at 7:00:00 AM
    Maintenance has completed successfully
  • In progress
    October 20, 2025 at 5:00:01 AM
    In progress
    October 20, 2025 at 5:00:01 AM
    Maintenance is now in progress
  • Planned
    October 20, 2025 at 5:00:00 AM
    Planned
    October 20, 2025 at 5:00:00 AM

    We are planning for a scheduled maintenance during that time.

    Step1: 7:00 am (France time), Rainbow team will proceed for maintenance on following load balancers. No impact for customers, they are drained and removed from DNS pool:

    haproxy-external-gra3-prod-2 178.32.125.107, 178.32.125.135, 178.32.125.149

    haproxy-external-rbx8-prod-2 178.32.125.161, 178.32.125.168, 178.32.125.241

    Step2: 9:00 pm (France time), load balancers back in service in DNS pool

    Caution: next maintenance will occur by October 27th at 9:00 am (France time), following load balancers will be drained and removed from DNS pool:

    haproxy-external-gra3-prod-3 178.32.125.32, 178.32.125.56, 178.32.125.46

    haproxy-external-rbx8-prod-3 178.32.126.147, 178.32.126.16, 178.32.126.196

    Key points:

    - Ensure all load balancers' IP addresses are trusted in customers' firewall

    - Ensure customers use FQDN agent.openrainbow.com instead of IP Addresses

    > Note: you may also use Rainbow Pilot: https://pilot.openrainbow.com/networkRequirements to obtain the Network requirements.