mobile device notification issue

Resolved

Degraded performance

Started 9 months agoNovember 16, 2025Lasted 7 minutesNovember 16, 20254:36:264:43:52 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Updates

Resolved
November 16, 2025 at 4:43:52 AMUTC
Resolved
November 16, 2025 at 4:43:52 AMUTC
This incident has been resolved.
Identified
November 16, 2025 at 4:36:26 AMUTC
Identified
November 16, 2025 at 4:36:26 AMUTC
Some users may encounter difficulties receiving notification on their mobile device when idle, leading to incoming calls not present for instance. We are working on a fix. In a meantime, to not loose any incoming call, you may use or other desktop or web applications on a PC.

Rainbow - mobile device notification issue – Incident details