Issue with inbound/outbound Softphone calls for some users

Resolved

Degraded performance

Started 9 months agoNovember 25, 2025Lasted about 4 hoursNovember 25, 20253:43:007:15:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
November 25, 2025 at 7:15:00 PMUTC
Resolved
November 25, 2025 at 7:15:00 PMUTC
This incident has been resolved.
Monitoring
November 25, 2025 at 7:13:00 PMUTC
Monitoring
November 25, 2025 at 7:13:00 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
November 25, 2025 at 6:50:00 PMUTC
Identified
November 25, 2025 at 6:50:00 PMUTC
We are continuing to work on a fix for this incident.
Investigating
November 25, 2025 at 3:43:00 PMUTC
Investigating
November 25, 2025 at 3:43:00 PMUTC
We are currently investigating this incident.

Rainbow - Issue with inbound/outbound Softphone calls for some users – Incident details