Intermittent softphone issues

Resolved

Major outage

Started 6 months agoFebruary 04, 2026Lasted about 8 hoursFebruary 04, 20268:29:11 AM4:12:33 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
February 04, 2026 at 4:12:33 PMUTC
Resolved
February 04, 2026 at 4:12:33 PMUTC
This incident has been resolved.
Monitoring
February 04, 2026 at 3:54:50 PMUTC
Monitoring
February 04, 2026 at 3:54:50 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
February 04, 2026 at 10:20:27 AMUTC
Identified
February 04, 2026 at 10:20:27 AMUTC
We are continuing to work on a fix for this incident.
Investigating
February 04, 2026 at 8:29:11 AMUTC
Investigating
February 04, 2026 at 8:29:11 AMUTC
We are currently investigating this incident. A few amount of user cannot make external calls

Rainbow - Intermittent softphone issues – Incident details