Intermittent softphone issues

Resolved

Operational

Started 3 months agoLasted about 8 hours

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
February 04, 2026 at 4:12:33 PM
Resolved
February 04, 2026 at 4:12:33 PM
This incident has been resolved.
Monitoring
February 04, 2026 at 3:54:50 PM
Monitoring
February 04, 2026 at 3:54:50 PM
We implemented a fix and are currently monitoring the result.
Identified
February 04, 2026 at 10:20:27 AM
Identified
February 04, 2026 at 10:20:27 AM
We are continuing to work on a fix for this incident.
Investigating
February 04, 2026 at 8:29:11 AM
Investigating
February 04, 2026 at 8:29:11 AM
We are currently investigating this incident. A few amount of user cannot make external calls

Rainbow - Intermittent softphone issues – Incident details