Rainbow - Rainbow core services – Incident details

Experiencing partially degraded performance

Rainbow core services

Resolved
Degraded performance
Started about 2 months agoLasted about 6 hours

Affected

Europe & Middle East (EMEA)

Operational from 8:47 AM to 9:49 AM, Major outage from 9:49 AM to 1:50 PM, Degraded performance from 1:50 PM to 2:33 PM

[EMEA] Rainbow Core Services

Operational from 8:47 AM to 9:49 AM, Major outage from 9:49 AM to 1:50 PM, Degraded performance from 1:50 PM to 2:33 PM

Germany (DE)

Operational from 8:47 AM to 9:49 AM, Major outage from 9:49 AM to 1:50 PM, Degraded performance from 1:50 PM to 2:33 PM

[DE] Rainbow Core Services

Operational from 8:47 AM to 9:49 AM, Major outage from 9:49 AM to 1:50 PM, Degraded performance from 1:50 PM to 2:33 PM

North America (NA)

Operational from 8:47 AM to 9:49 AM, Major outage from 9:49 AM to 1:50 PM, Degraded performance from 1:50 PM to 2:33 PM

[NA] Rainbow Core Services

Operational from 8:47 AM to 9:49 AM, Major outage from 9:49 AM to 1:50 PM, Degraded performance from 1:50 PM to 2:33 PM

Updates
  • Resolved
    Resolved

    Services are restored, RCA will be shared soon.

  • Update
    Update

    Service is partially restored. All Rainbow Core features are available except call logs.

  • Update
    Update

    Service restoration continues across remaining affected accounts. Our teams are actively finalizing recovery for the remaining accounts and continue monitoring platform stability closely.

  • Monitoring
    Monitoring

    Core services have been restored and are now under enhanced monitoring.Service restoration is being progressively completed across all user accounts. Our teams remain fully engaged to ensure complete recovery and platform stability.

  • Update
    Update

    The root cause has been identified, and recovery actions are currently in progress.Service restoration in underway, and systems are being progressively brought back online

  • Update
    Update

    We identified peak traffic problem, currently rebalancing the traffic

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

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