[EU] Infrastructure slowness issues

Resolved

Degraded performance

Started 6 months agoFebruary 16, 2026Lasted 40 minutesFebruary 16, 20269:11:009:51:15 AMUTC

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

[WW] Rainbow Administration & Subscriptions

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
February 16, 2026 at 9:51:15 AMUTC
Resolved
February 16, 2026 at 9:51:15 AMUTC
This incident has been resolved.
Identified
February 16, 2026 at 9:11:00 AMUTC
Identified
February 16, 2026 at 9:11:00 AMUTC
We experienced some slowness on the European platform between 10:10 and 10:30 CET, which resulted in degraded service access in certain areas and on some features. This was due to partial congestion caused by an update rollout from our IaaS provider. Service is back to normal. We keep monitoring closely

Rainbow - [EU] Infrastructure slowness issues – Incident details