Rainbow - [WW] OVH Scheduled Major Maintenance on Apr 9th - Phase 1 – Maintenance details

All systems operational

[WW] OVH Scheduled Major Maintenance on Apr 9th - Phase 1

Completed
Scheduled for April 09, 2026 at 7:00:00 PM – 9:00:00 PM

Affects

Global (WW)

Under maintenance from 7:00 PM to 9:00 PM

[WW] Rainbow Hybrid PBX Telephony

Under maintenance from 7:00 PM to 9:00 PM

[WW] Rainbow Administration & Subscriptions

Under maintenance from 7:00 PM to 9:00 PM

Updates
  • Completed
    April 09, 2026 at 9:00:00 PM
    Completed
    April 09, 2026 at 9:00:00 PM
    Maintenance has completed successfully
  • In progress
    April 09, 2026 at 7:00:01 PM
    In progress
    April 09, 2026 at 7:00:01 PM
    Maintenance is now in progress
  • Update
    April 09, 2026 at 7:00:00 PM
    Update
    April 09, 2026 at 7:00:00 PM

    As part of the preparation for a future infrastructure upgrade, our hosting provider OVH will apply a network configuration update on link aggregation components.

    This operation will be performed interface by interface to avoid any full service interruption.

    During the maintenance scheduled for April 9, 2026, between 21:00 and 23:00 (CEST), the following temporary impacts on Rainbow services may be observed:

    • A brief interruption of connections

    • Temporary slowdowns on some services, including possible audio and video quality degradation in case of limited bandwidth

    • Telephony services may be unavailable for several minutes

    If telephony services are impacted, affected users will be informed via the message “Telephone services currently unavailable”, visible in their telephony settings.

    No long‑lasting disruption is expected, and services should return to normal once the operation is completed.

  • Planned
    April 09, 2026 at 7:00:00 PM
    Planned
    April 09, 2026 at 7:00:00 PM

    OVH, our underlying IaaS provider, will conduct an exceptional infrastructure maintenance on April 9, 2026 at 21:00 CEST.

    This operation targets core platform components and may result in temporary service degradation or brief interruptions across our systems. The potential impact is global (WW).

    We have implemented preventive safeguards to minimize any operational impact during the maintenance window. Our team will supervise the event end‑to‑end and respond immediately to any anomaly.

    Thank you for your understanding.

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