Hello Everyone,
As part of our ongoing infrastructure improvement plan, several technical maintenance operations will be scheduled over the coming weeks.
These operations are part of a progressive infrastructure evolution aiming to improve service resilience and availability. Each step will be communicated separately when a user impact is expected.
The first operation is scheduled on 30 June 2026, between 21:00 and 00:00 CEST.
During this operation, a new XMPP server will be added to the 3AZ infrastructure, and the previous XMPP server will be removed.
Expected impact:
During this maintenance window, a very limited number of users may be disconnected from Rainbow. If this happens, they will simply need to reconnect to the application.
No other service impact is expected at this stage.
We will monitor the operation closely and keep you informed in case of any update.
Please ensure that the Rainbow network requirements are correctly checked and applied in your environment. If these requirements are not met, Rainbow services may experience major disruptions.
https://help.openrainbow.com/hc/en-us/articles/23942019777170-Check-Rainbow-Network-Requirements
Best regards,
Rainbow Customer Care
