Our technical teams have identified the likely cause of the service degradation. We have experienced an unusual surge in customer traffic across the EMEA region, resulting in significantly higher demand on the infrastructure supporting call queues and auto attendants.
The impact is primarily observed during specific periods of the day when traffic reaches peak levels. Outside of these peak periods, service performance remains within expected levels.
We are actively working to implement additional scaling measures and infrastructure optimizations to further strengthen service performance and resilience.
Our teams continue to closely monitor the situation and are making progress on the capacity expansion plan. We will provide further updates as additional information becomes available.
Thank you for your patience and understanding.
