Rainbow - Rainbow Services – 3AZ Infrastructure Migration - Global Notice – Maintenance details

All systems operational

Rainbow Services – 3AZ Infrastructure Migration - Global Notice

Completed
Scheduled for August 01, 2026 at 9:55:00 PM – 10:00:00 PMUTC

Affects

Global (WW)

Under maintenance from 9:55 PM to 10:00 PM

[WW] Rainbow Hybrid PBX Telephony

Under maintenance from 9:55 PM to 10:00 PM

[WW] Rainbow Administration & Subscriptions

Under maintenance from 9:55 PM to 10:00 PM

Updates
  • Completed
    August 01, 2026 at 10:00:00 PMUTC
    Completed
    August 01, 2026 at 10:00:00 PMUTC
    Maintenance has completed successfully
  • In progress
    August 01, 2026 at 9:55:01 PMUTC
    In progress
    August 01, 2026 at 9:55:01 PMUTC
    Maintenance is now in progress
  • Planned
    July 10, 2026 at 3:21:06 PMUTC
    Planned
    July 10, 2026 at 3:21:06 PMUTC

    ALE is continuing the progressive migration of Rainbow services to the 3AZ platform throughout July.

    This operation is part of our infrastructure improvement plan and aims to strengthen the resilience and availability of Rainbow services. The migration will be performed progressively to minimize customer impact.

    Some migration steps may require dedicated customer communication in case a service impact is expected. Our teams will closely monitor the platform throughout the operation and will inform customers in advance whenever a customer impact is anticipated.

    🚨Customers must ensure that their firewall rules are updated with the latest Rainbow public IP ranges to avoid connectivity issues once traffic is fully routed through the new infrastructure.

    Please refer to the Rainbow Network Requirements for the latest public IP ranges and connectivity requirements:
    https://help.openrainbow.com/hc/en-us/articles/23942019777170-Check-Rainbow-Network-Requirements