Resolved

Rainbow Hub Softphony : Failing calls attempt

• Resolved

  January 05, 2023 at 9:24:07 AM

  Update

  January 05, 2023 at 9:24:07 AM

  Root Cause of the issue :
  Abnormal behavior on one of Rainbow HUB solution's WebRTC gateway server following reception of malformed SIP messages.
  Only end users handled by this gateway and initiating or receiving telephone calls over this period have been impacted.
  Software protection against these specific bad messages is already implemented and will be effective on production in the coming days.

• Resolved

  January 02, 2023 at 9:41:36 AM

  Resolved

  January 02, 2023 at 9:41:36 AM

  Issue is solved.

• Monitoring

  January 02, 2023 at 9:00:00 AM

  Monitoring

  January 02, 2023 at 9:00:00 AM

  We implemented a fix and currently monitoring the result.

• Identified

  January 02, 2023 at 8:55:00 AM

  Identified

  January 02, 2023 at 8:55:00 AM

  We are continuing to work on a fix for this incident.

• Investigating

  January 02, 2023 at 8:52:00 AM

  Investigating

  January 02, 2023 at 8:52:00 AM

  We are currently investigating this incident.