All systems operational

Rainbow Hub Softphony : Failing calls attempt

January 02, 2023 at 8:52:00 AM
Resolved after about 1 hour


Partial outage
Global (WW)
[WW] Rainbow Hub Voice Services
  • Resolved

    Root Cause of the issue :
    Abnormal behavior on one of Rainbow HUB solution's WebRTC gateway server following reception of malformed SIP messages.
    Only end users handled by this gateway and initiating or receiving telephone calls over this period have been impacted.
    Software protection against these specific bad messages is already implemented and will be effective on production in the coming days.

  • Resolved

    Issue is solved.

  • Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified

    We are continuing to work on a fix for this incident.

  • Investigating

    We are currently investigating this incident.