All systems operational

Rainbow Hub Softphony : Failing calls attempt

Resolved
Partial outage
Started over 1 year ago Lasted about 1 hour

Affected

Europe & Middle East (EMEA)
[EMEA] Rainbow Hub Voice Services
Updates
  • Resolved
    Update

    Root Cause of the issue :
    Abnormal behavior on one of Rainbow HUB solution's WebRTC gateway server following reception of malformed SIP messages.
    Only end users handled by this gateway and initiating or receiving telephone calls over this period have been impacted.
    Software protection against these specific bad messages is already implemented and will be effective on production in the coming days.

  • Resolved
    Resolved

    Issue is solved.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating this incident.