Rainbow network incident – Incident details

Started

January 10, 2023 at 10:02:00 PM

Status

Resolved after about 1 hour

Impact

Partial outage

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Conferencing

[APAC] Rainbow Core Services

[APAC] Rainbow Media Relays

Australia-New Zealand (ANZ)

[ANZ] Rainbow Conferencing

[ANZ] Rainbow Core Services

[ANZ] Rainbow Media Relays

Caribbean & Latin America (CALA)

[CALA] Rainbow Conferencing

[CALA] Rainbow Core Services

[CALA] Rainbow Media Relays

Europe & Middle East (EMEA)

[EMEA] Rainbow Conferencing

[EMEA] Rainbow Core Services

[EMEA] Rainbow Media Relays

Germany (DE)

[DE] Rainbow Conferencing

[DE] Rainbow Core Services

[DE] Rainbow Media Relays

Global (WW)

[WW] Rainbow Administration & Subscriptions

[WW] Rainbow Hub Voice Services

[WW] Rainbow Hybrid PBX Telephony

North America (NA)

[NA] Rainbow Conferencing

[NA] Rainbow Core Services

[NA] Rainbow Media Relays

Resolved
January 10, 2023 at 11:22:00 PM
Resolved
January 10, 2023 at 11:22:00 PM
We just resolved the issue!
Identified
January 10, 2023 at 10:50:01 PM
Identified
January 10, 2023 at 10:50:01 PM
We are continuing to work on a fix for this incident.
We identified an issue on network.

Enduser impact:
- loss of hybrid telephony services world wide
- some random errors on api: file sharing, start conference, SSO
- Teams connector may be unavailable
Investigating
January 10, 2023 at 10:02:00 PM
Investigating
January 10, 2023 at 10:02:00 PM
Rainbow alerts received. Analysis under porgress

All systems operational