File download failures

Resolved

Degraded performance

Started over 3 years agoFebruary 14, 2023Lasted about 1 hourFebruary 14, 202310:08:0011:03:00 AMUTC

Affected

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

Updates

Resolved
February 14, 2023 at 11:03:00 AMUTC
Resolved
February 14, 2023 at 11:03:00 AMUTC
We just resolved the issue! Some users may have experienced difficulties downloading files or displaying a preview on Rainbow.
Investigating
February 14, 2023 at 10:08:00 AMUTC
Investigating
February 14, 2023 at 10:08:00 AMUTC
We are currently investigating an issue with rainbow files sharing.

Rainbow - File download failures – Incident details