Rainbow connection issues

Resolved

Major outage

Started over 3 years agoFebruary 20, 2023Lasted about 2 hoursFebruary 20, 20233:47:005:39:22 PMUTC

Affected

North America (NA)

[NA] Rainbow Core Services

[NA] Rainbow Conferencing

[NA] Rainbow Media Relays

Updates

Resolved
February 20, 2023 at 5:39:22 PMUTC
Resolved
February 20, 2023 at 5:39:22 PMUTC
Rainbow is operating normally.
Monitoring
February 20, 2023 at 4:49:00 PMUTC
Monitoring
February 20, 2023 at 4:49:00 PMUTC
We implemented a fix and currently monitoring the result.
All the users should have recovered their telephony services now.

The failing hosts have been isolated and we are checking all the remaining services.
Identified
February 20, 2023 at 4:32:00 PMUTC
Identified
February 20, 2023 at 4:32:00 PMUTC
We are still working on the issue.
Services are partially restored for a major part of the users.
Investigating
February 20, 2023 at 3:47:00 PMUTC
Investigating
February 20, 2023 at 3:47:00 PMUTC
We are currently investigating an incident affecting North America end users.

Rainbow - Rainbow connection issues – Incident details