Rainbow - Rainbow connections issues due to network swap – Incident details

All systems operational

Rainbow connections issues due to network swap

Resolved
Degraded performance
Started over 1 year agoLasted 10 minutes

Affected

North America (NA)

[NA] Rainbow Core Services

[NA] Rainbow Conferencing

[NA] Rainbow Media Relays

Updates
  • Identified
    Identified

    Rainbow emergency maintenance under progress
    Some rainbow users may experience difficulties to use rainbow during 2 minutes while the failover occurs.

  • Resolved
    Resolved

    The maintenance is now finished.

    Rainbow operations team had to make an emergency maintenance on the infrastructure in order to restore a part of the high availability since yesterdays incident.

    Some users may have experienced random issue twice during 2 minutes while some failover mechanisms have been triggered.