Rainbow connections issues due to network swap – Incident details - Rainbow Status

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Resolved
Rainbow connections issues due to network swap

Started

February 21, 2023 at 3:04:00 PM

Status

Resolved after 10 minutes

Impact

Degraded performance

Affected

North America (NA)

[NA] Rainbow Conferencing

[NA] Rainbow Core Services

[NA] Rainbow Media Relays

Identified
February 21, 2023 at 3:04:00 PM
Identified
February 21, 2023 at 3:04:00 PM
Rainbow emergency maintenance under progress
Some rainbow users may experience difficulties to use rainbow during 2 minutes while the failover occurs.
Resolved
February 21, 2023 at 2:54:00 PM
Resolved
February 21, 2023 at 2:54:00 PM
The maintenance is now finished.

Rainbow operations team had to make an emergency maintenance on the infrastructure in order to restore a part of the high availability since yesterdays incident.

Some users may have experienced random issue twice during 2 minutes while some failover mechanisms have been triggered.