Rainbow - Rainbow slownesses on search APIs – Incident details

All systems operational

Rainbow slownesses on search APIs

Resolved
Partial outage
Started about 2 years agoLasted about 1 hour

Affected

Global (WW)

Partial outage from 7:30 PM to 8:55 PM

[WW] Rainbow Hybrid PBX Telephony

Partial outage from 7:30 PM to 8:55 PM

Europe & Middle East (EMEA)

Partial outage from 7:30 PM to 8:55 PM

[EMEA] Rainbow Core Services

Partial outage from 7:30 PM to 8:55 PM

North America (NA)

Partial outage from 7:30 PM to 8:55 PM

[NA] Rainbow Core Services

Partial outage from 7:30 PM to 8:55 PM

Updates
  • Resolved
    Resolved

    The issue has been identified and corrected on search backends.

    • Rainbow world-wide users may have experience slowness on APIs when loading conversations, searching contacts. Very rarely this can lead to some API timeouts and client errors
    • Some rainbow hybrid telephony users where not able to perform outgoing calls per name or see the caller name on incoming calls
  • Investigating
    Investigating

    We are currently investigating an incident impacting end users on hybrid telephony services and search APIs.

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