Rainbow - Rainbow connection problems – Incident details

All systems operational

Rainbow connection problems

Resolved
Major outage
Started about 2 years agoLasted 42 minutes

Affected

Global (WW)

Major outage from 1:33 PM to 2:15 PM

[WW] Rainbow Hybrid PBX Telephony

Major outage from 1:33 PM to 2:15 PM

Europe & Middle East (EMEA)

Major outage from 1:33 PM to 2:15 PM

[EMEA] Rainbow Core Services

Major outage from 1:33 PM to 2:15 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.
    Rainbow core service were re-established at 15:38.
    And Rainbow Hybrid telephony services were re-established at 15:57.

  • Update
    Update

    For Rainbow Hybrid telephony services we have found the problem and are currently working on a fix to be implemented.
    Rainbow core service re-established at 15:38.

  • Identified
    Identified

    we have found the problem and are currently working on a fix to be implemented.

  • Investigating
    Investigating

    We are currently investigating this incident.

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