Intermittent issue on Softphony

Resolved

Degraded performance

Started almost 2 years agoLasted about 13 hours

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
May 29, 2023 at 6:45:00 AM
Resolved
May 29, 2023 at 6:45:00 AM
This incident has been resolved.
Monitoring
May 29, 2023 at 6:29:00 AM
Monitoring
May 29, 2023 at 6:29:00 AM
We implemented a fix and are currently monitoring the result.
Identified
May 29, 2023 at 6:22:00 AM
Identified
May 29, 2023 at 6:22:00 AM
Issue identified,working on a fix for this incident.
Investigating
May 28, 2023 at 5:49:00 PM
Investigating
May 28, 2023 at 5:49:00 PM
Start of Rainbow Hub Sofphony potential issues due to the loss of monitoring of some softphone devices.
Possible fail of incoming/outgoing calls with some softphone users.
Deskphone calls not impacted.

Rainbow - Intermittent issue on Softphony – Incident details