Slowness on rainbow conversations

Resolved

Degraded performance

Started about 3 years agoJuly 17, 2023Lasted about 2 hoursJuly 17, 20238:06:499:56:00 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Conferencing

Asia-Pacific (APAC)

[APAC] Rainbow Core Services

[APAC] Rainbow Conferencing

Updates

Resolved
July 17, 2023 at 9:56:00 AMUTC
Resolved
July 17, 2023 at 9:56:00 AMUTC
Service remediation efforts have been completed and metrics confirm the slowness is finished.

More details on this incident can be found on Rainbow helpcenter
Monitoring
July 17, 2023 at 9:36:00 AMUTC
Monitoring
July 17, 2023 at 9:36:00 AMUTC
We implemented a fix and are currently monitoring the result.
Update
July 17, 2023 at 9:34:29 AMUTC
Update
July 17, 2023 at 9:34:29 AMUTC
Our engineers are actively working to mitigate the issue.
Identified
July 17, 2023 at 8:46:24 AMUTC
Identified
July 17, 2023 at 8:46:24 AMUTC
We are continuing to work on a fix for this incident.
Investigating
July 17, 2023 at 8:06:49 AMUTC
Investigating
July 17, 2023 at 8:06:49 AMUTC
We are currently investigating an incident impacting rainbow slowness in conversations and difficulties to make or receive calls.

Rainbow - Slowness on rainbow conversations – Incident details