Rainbow connection issue

Resolved

Operational

Started about 3 years agoAugust 22, 2023Lasted about 6 hoursAugust 22, 20238:00:00 AM2:13:23 PMUTC

Affected

Germany (DE)

[DE] Rainbow Core Services

[DE] Rainbow Conferencing

Updates

Update
August 22, 2023 at 3:31:58 PMUTC
Update
August 22, 2023 at 3:31:58 PMUTC
While this incident has been resolved around 3:20 PM, some of the users have been disconnected and have seen some errors 16:25 and 16:50 due to infrastructure optimisations.
We apologize for the inconvenience this may cause.

The root cause analysis has been shared on the helpcenter:
https://support.openrainbow.com/hc/en-us/articles/13243821818898-Root-cause-analysis-Outage-on-Tuesday-August-22-2023
Resolved
August 22, 2023 at 2:13:23 PMUTC
Resolved
August 22, 2023 at 2:13:23 PMUTC
This incident has been resolved.
Monitoring
August 22, 2023 at 1:22:00 PMUTC
Monitoring
August 22, 2023 at 1:22:00 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
August 22, 2023 at 11:34:43 AMUTC
Identified
August 22, 2023 at 11:34:43 AMUTC
95% of users recovered their services and are currently tracking last errors
Investigating
August 22, 2023 at 8:00:00 AMUTC
Investigating
August 22, 2023 at 8:00:00 AMUTC
We are continuing to work on a fix for this incident.

Some users may still experienced some connection problems

Rainbow - Rainbow connection issue – Incident details