Intermittent issue while transferring calls

Resolved

Operational

Started about 3 years agoAugust 29, 2023Lasted about 1 hourAugust 29, 20239:39:0011:00:00 AMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
August 29, 2023 at 11:00:00 AMUTC
Resolved
August 29, 2023 at 11:00:00 AMUTC
This incident has been resolved.
Monitoring
August 29, 2023 at 10:50:00 AMUTC
Monitoring
August 29, 2023 at 10:50:00 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
August 29, 2023 at 10:40:00 AMUTC
Identified
August 29, 2023 at 10:40:00 AMUTC
Root cause identified.
We see that the first occurrence of this transfer issue for customers is today the 29th of August at 8:47AM.
We are continuing to work on a fix for this incident.
Investigating
August 29, 2023 at 9:39:00 AMUTC
Investigating
August 29, 2023 at 9:39:00 AMUTC
Some customers are reporting issues while transferring calls. We are currently investigating this incident.

Rainbow - Intermittent issue while transferring calls – Incident details