Rainbow - German network errors – Incident details

All systems operational

German network errors

Resolved
Operational
Started 10 months agoLasted 11 minutes

Affected

Germany (DE)

[DE] Rainbow Core Services

[DE] Rainbow Conferencing

[DE] Rainbow Media Relays

Updates
  • Monitoring
    Monitoring

    The automatic failover mechanism restored the services. All users are reconnected and telemetry shows no more error.
    Some may still miss some mobile notifications for a few minutes.

  • Identified
    Identified

    We are currently investigating a network incident in German datacenter. Some users may be disconnected and fail to reconnect.

  • Resolved
    Resolved

    Our telemetry shows no more issues for German end users. The incident is closed.

    After first analysis, the incident is due to a hardware defect in cloud infrastructure.