Global problem on Rainbow Hub due to network problem

Resolved

Operational

Started 8 months agoLasted about 2 hours

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Postmortem
August 20, 2025 at 12:34:50 PM
Postmortem
August 20, 2025 at 12:34:50 PM
we've checked the telephony related services and trunks and our observations confirm that all services have been operational since 12:25CEST. We keep close monitoring with our IaaS provider
Resolved
August 20, 2025 at 11:00:00 AM
Resolved
August 20, 2025 at 11:00:00 AM
Monitoring finished. All services are running well.
Monitoring
August 20, 2025 at 10:35:14 AM
Monitoring
August 20, 2025 at 10:35:14 AM
The backbone issue has been resolved by the provider and the team has now restored the access to Rainbow Hub services. We are making the last verifications and will update with final incident closure, and on the incident reasons
Identified
August 20, 2025 at 9:31:00 AM
Identified
August 20, 2025 at 9:31:00 AM
We are continuing to work on a fix for this incident.
Investigating
August 20, 2025 at 8:50:00 AM
Investigating
August 20, 2025 at 8:50:00 AM
We are currently investigating this incident due to a network problem on the backbone.

Rainbow - Global problem on Rainbow Hub due to network problem – Incident details