While we were implementing a contingency plan to prevent outages and consolidate the stability of the Rainbow infrastructure, a critical problem in our Latin America infrastructure has arisen, because a third-party service provider suffered a major outage due to cooling system failure. This problem had a snowball effect that was impacting users around the world. Rainbow connections, bubbles and conferences were affected.
Most services were restored at 13:00 CET for users in EMEA, and NAR & APAC regions are being updated. Our operation team is working with the local IaaS provider to restore services for CALA users. Updates have been provided here on status.openrainbow.com page. Our Operations and R&D teams are fully focused to fix this inconvenience as soon as possible. A detailed RCA will follow soon in our Help Center "here".