[EMEA] [Slow/Degraded Performances] Core system congestion

Resolved

Partial outage

Started about 5 years agoJuly 08, 2021Lasted about 7 hoursJuly 08, 20219:03:00 AM4:20:00 PMUTC

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

Updates

Resolved
July 08, 2021 at 4:20:00 PMUTC
Resolved
July 08, 2021 at 4:20:00 PMUTC
The issue has been resolved. All systems are functional again.
Monitoring
July 08, 2021 at 4:13:33 PMUTC
Monitoring
July 08, 2021 at 4:13:33 PMUTC
We implemented a fix and currently monitoring the result.
Identified
July 08, 2021 at 3:18:11 PMUTC
Identified
July 08, 2021 at 3:18:11 PMUTC
We are unfortunately continuing to work on a complete fix for this incident.

Disturbances have been partially mitigated but we are still observing some failures accessing the service in our different regions, affecting a part of our users base.

Our teams remain fully focused on resolving the problem as soon as possible.
Investigating
July 08, 2021 at 9:03:00 AMUTC
Investigating
July 08, 2021 at 9:03:00 AMUTC
We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.

Rainbow - [EMEA] [Slow/Degraded Performances] Core system congestion – Incident details