All systems operational

[WW] [Slow/Degraded Performances]

Resolved
Degraded performance
Started over 2 years ago Lasted about 2 hours

Affected

Global (WW)
[WW] Rainbow Hybrid PBX Telephony
[WW] Rainbow Administration & Subscriptions
Europe & Middle East (EMEA)
[EMEA] Rainbow Core Services
[EMEA] Rainbow Hub Voice Services
Updates
  • Resolved
    Resolved

    The issue has been resolved. All systems are functional again.

  • Monitoring
    Monitoring

    We implemented a fix and currently monitoring the result.

  • Identified
    Identified

    Service remediation efforts and metrics confirm the error rate has reduced. Most of users should be able to connect, despite some slownesses and be able to use most of rainbow services

  • Investigating
    Investigating

    We have observed some production systems anomalies and Rainbow Operations team is currently investigating this incident.