Rainbow - [EMEA] Rainbow users may experienced some trouble with their usage – Incident details

All systems operational

[EMEA] Rainbow users may experienced some trouble with their usage

Resolved
Operational
Started about 1 month agoLasted about 1 hour

Affected

Europe & Middle East (EMEA)

Operational from 1:25 PM to 1:40 PM, Degraded performance from 1:40 PM to 2:28 PM

[EMEA] Rainbow Conferencing

Operational from 1:25 PM to 1:40 PM, Degraded performance from 1:40 PM to 2:28 PM

Updates
  • Resolved
    Resolved

    This incident has been fully resolved.

  • Monitoring
    Update

    Incident is reopened as some users may experience trouble in certain cases when using conference features.

  • Monitoring
    Monitoring

    Server is back online and we are checking all the data.

  • Identified
    Identified

    We have identified the server that is down. Resiliency is fully operational.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Apparently, one of our server is down but resiliency has activated automatically

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