Rainbow - [WW] lost hybrid telephony for some customers – Incident details

All systems operational

[WW] lost hybrid telephony for some customers

Resolved
Operational
Started 17 days agoLasted about 2 hours

Affected

Global (WW)

Operational from 1:00 AM to 1:41 AM, Degraded performance from 1:41 AM to 2:54 AM

[WW] Rainbow Hybrid PBX Telephony

Operational from 1:00 AM to 1:41 AM, Degraded performance from 1:41 AM to 2:54 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are continuing to work on a fix for this incident. Some adjacent issues are causing trouble during our resolution of the incident. Some disconnections are still expected to be experienced.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Update

    We are continuing to work on a fix for this incident. We had to restart hybrid telephony infrastructure. You may experience disconnections.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Update

    We are still investigating the incident. Some PBXs are reconnected to Rainbow but others may suffer some issues.

    Also some users may have experiences disconnections / reconnections.

  • Investigating
    Investigating
    We are currently investigating this incident.

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