On Thursday, November 14, around 8 AM, our metrology systems detected a degradation in audio quality and, in very rare cases, loss of incoming calls for users or groups using the queue features in our Rainbow hub offering. This degradation was due to one of our services being overloaded following usage changes by some of our clients.
Our operational teams performed maintenance operations to redistribute the load urgently. On Friday at 10:30 AM, after a brief interruption of this service, the incident was resolved.
We are currently working on an improvement plan to prevent this issue from recurring. We apologize for the inconvenience caused to some of our clients in Europe.
