Rainbow - Rainbow service impaired – Incident details

All systems operational

Rainbow service impaired

Resolved
Degraded performance
Started about 1 month agoLasted 20 minutes

Affected

Asia-Pacific (APAC)

Degraded performance from 8:19 AM to 8:39 AM

[APAC] Rainbow Core Services

Degraded performance from 8:19 AM to 8:39 AM

[APAC] Rainbow Hub Voice Services

Degraded performance from 8:19 AM to 8:39 AM

[APAC] Rainbow Conferencing

Degraded performance from 8:19 AM to 8:39 AM

[APAC] Rainbow Media Relays

Degraded performance from 8:19 AM to 8:39 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We identified a network incident in Singapour datacenter leading to users disconnection and loss of telephony services.

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