Impaired telephony services

Resolved

Degraded performance

Started about 1 month agoLasted about 1 hour

Affected

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
March 24, 2025 at 9:20:00 AM
Resolved
March 24, 2025 at 9:20:00 AM
Our engineers have monitored the fix and confirmed ghost calls have been resolved. All services are now operating normally at this time.
Monitoring
March 24, 2025 at 8:40:00 AM
Monitoring
March 24, 2025 at 8:40:00 AM
We are currently checking if all services have been well. restored after this automatic failover.
Investigating
March 24, 2025 at 8:34:00 AM
Investigating
March 24, 2025 at 8:34:00 AM
Due to a network errors, an automatic failover has been performed on secondary datacenter for some hub telephony servers. Some users may have lost telephony capabilities during a few seconds.

Rainbow - Impaired telephony services – Incident details