[WW] Rainbow Hub telephony incident

Resolved

Major outage

Started 8 months agoLasted 8 minutes

Affected

Global (WW)

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

North America (NA)

[NA] Rainbow Hub Voices Services

Caribbean & Latin America (CALA)

Updates

Resolved
September 12, 2025 at 3:25:03 PM
Resolved
September 12, 2025 at 3:25:03 PM
This incident has been resolved.
Root Cause Analysis: DNS misconfiguration impacted the SIP phones registration
Monitoring
September 12, 2025 at 3:19:02 PM
Monitoring
September 12, 2025 at 3:19:02 PM
Myriad phones are unregistered. We are continuing to work on a fix for this incident.
Investigating
September 12, 2025 at 3:17:29 PM
Investigating
September 12, 2025 at 3:17:29 PM
We are currently investigating this incident.

Rainbow - [WW] Rainbow Hub telephony incident – Incident details