[WW] Rainbow Hub telephony incident

Resolved

Major outage

Started 11 months agoSeptember 12, 2025Lasted 8 minutesSeptember 12, 20253:17:293:25:03 PMUTC

Affected

Global (WW)

Europe & Middle East (EMEA)

[EMEA] Rainbow Hub Voice Services

North America (NA)

[NA] Rainbow Hub Voices Services

Caribbean & Latin America (CALA)

Updates

Resolved
September 12, 2025 at 3:25:03 PMUTC
Resolved
September 12, 2025 at 3:25:03 PMUTC
This incident has been resolved.
Root Cause Analysis: DNS misconfiguration impacted the SIP phones registration
Monitoring
September 12, 2025 at 3:19:02 PMUTC
Monitoring
September 12, 2025 at 3:19:02 PMUTC
Myriad phones are unregistered. We are continuing to work on a fix for this incident.
Investigating
September 12, 2025 at 3:17:29 PMUTC
Investigating
September 12, 2025 at 3:17:29 PMUTC
We are currently investigating this incident.

Rainbow - [WW] Rainbow Hub telephony incident – Incident details