intermittent issue with telephony sevices affecting a few pbx's and intermittent api errors

Resolved

Degraded performance

Started 8 months agoLasted about 2 hours

Affected

Global (WW)

[WW] Rainbow Hybrid PBX Telephony

Europe & Middle East (EMEA)

[EMEA] Rainbow Core Services

[EMEA] Rainbow Hub Voice Services

Updates

Resolved
October 01, 2025 at 7:30:00 AM
Resolved
October 01, 2025 at 7:30:00 AM
This incident has been resolved.
Monitoring
October 01, 2025 at 5:05:00 AM
Monitoring
October 01, 2025 at 5:05:00 AM
We implemented a fix and are currently monitoring the result.
Identified
October 01, 2025 at 5:05:00 AM
Identified
October 01, 2025 at 5:05:00 AM
We are continuing to work on a fix for this incident.

Rainbow - intermittent issue with telephony sevices affecting a few pbx's and intermittent api errors – Incident details