Rainbow - Issue with inbound/outbound Softphone calls for some users – Incident details

All systems operational

Issue with inbound/outbound Softphone calls for some users

Resolved
Degraded performance
Started 6 months agoLasted about 4 hours

Affected

Europe & Middle East (EMEA)

Degraded performance from 3:43 PM to 7:13 PM, Operational from 7:13 PM to 7:15 PM

[EMEA] Rainbow Hub Voice Services

Degraded performance from 3:43 PM to 7:13 PM, Operational from 7:13 PM to 7:15 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

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