[CALA] Downgrade Pleiade firmware to R400.1.25.04.1763 for LATAM

Resolved

Degraded performance

Started 4 months agoApril 06, 2026Lasted about 3 hoursApril 06, 202611:59:00 AM2:56:27 PMUTC

Affected

Caribbean & Latin America (CALA)

[CALA] Rainbow Hub Voices Services

Updates

Resolved
April 06, 2026 at 2:56:27 PMUTC
Resolved
April 06, 2026 at 2:56:27 PMUTC
This incident has been resolved.
Monitoring
April 06, 2026 at 2:25:32 PMUTC
Monitoring
April 06, 2026 at 2:25:32 PMUTC
We implemented a fix and are currently monitoring the result.
Identified
April 06, 2026 at 1:47:39 PMUTC
Identified
April 06, 2026 at 1:47:39 PMUTC
We are continuing to work on a fix for this incident.
Investigating
April 06, 2026 at 11:59:00 AMUTC
Investigating
April 06, 2026 at 11:59:00 AMUTC
We are currently investigating this incident.

Rainbow - [CALA] Downgrade Pleiade firmware to R400.1.25.04.1763 for LATAM – Incident details