Rainbow - Rainbow Hybrid Telephony – 3AZ Infrastructure Migration – Maintenance details

All systems operational

Rainbow Hybrid Telephony – 3AZ Infrastructure Migration

Completed
Scheduled for July 19, 2026 at 6:00:00 AM – 10:06:35 PMUTC

Affects

Global (WW)

Under maintenance from 6:00 AM to 10:06 PM

[WW] Rainbow Hybrid PBX Telephony

Under maintenance from 6:00 AM to 10:06 PM

Updates
  • Completed
    July 19, 2026 at 10:06:35 PMUTC
    Completed
    July 19, 2026 at 10:06:35 PMUTC
    Maintenance has completed successfully.
  • In progress
    July 19, 2026 at 6:00:01 AMUTC
    In progress
    July 19, 2026 at 6:00:01 AMUTC
    Maintenance is now in progress
  • Planned
    July 16, 2026 at 9:32:36 AMUTC
    Planned
    July 16, 2026 at 9:32:36 AMUTC

    As part of the ongoing Rainbow migration to the new 3AZ infrastructure, ALE will start the progressive migration of Hybrid Telephony connectivity components from July 19.

    After this operation, customer PBX new connections will be progressively re-established to the new 3AZ infrastructure.

    The operation is designed to be transparent for customers. No major service impact is expected; however, short telephony re-registrations may occur for some users during specific migration steps.

    Our teams will closely monitor the platform throughout the operation.

    🚨Customers are reminded to ensure that the latest Rainbow Network Requirements are implemented in their firewall and security policies:

    https://help.openrainbow.com/hc/en-us/articles/23942019777170-Check-Rainbow-Network-Requirements